I was sceptical from the beginning. T-Mobile sold the phone via a sub-contractor, but guess who's reputation is going down? The $75 "Customer Appreciation" rebate came after waiting 8 months, but the $75 "Customer Loyalty" rebate was returned in the mail for what they called "corrections".
They didn't send the form, but just CLAIMED that I had left out the required field. I know that I didn't but re-did the form and mailed it the same day. Then they told me it was invalid. A 3rd sub - contractor "RebateStatus.com" now had the application and wants me to fax the year old original to them because they said it got lost in the mail. I don't have a fax machine or a land phone!
Of course, they don't have the original either, it's reduced to a file on their computer. So when they say something you have to prove them wrong. Some weblogs say this company is struggling and OFTEN approves one rebate, while losing the other, so make it look honest. It's their scam to make people go away with half the rebate advertized.
T-Mobile will claim they had nothing to do with all this, because they just hired a company for "fulfillment". So, I have to chace a ghost company on the internet that changes it's name with a keystroke. Ethically, they should be held liable for what their s
Ub-contractor does, but legally they're doing this because it makes their bottom line, while spinning off the criminal part to someone else. Some lawyer ought to make a class-action suit out of the 16 pages of people that T-Mobile has cheated out of the rebate.
In the end I'll either get my $75 or move my service to another provider. I just wonder if T-Mobile even cares if they lose their "LOYAL" customers!
0 comments