Circuit City recently changed their late fee to charge consumers 14.95 for payment online 3 days before due date. They gave no warning and had no customer service. I had to make a $5.00 minimu payment and was forced to pay this fee or I would have a nominal late charge.
It is a complete scam because most people who pay online go to work on a Monday or at home on a Saturday logon and pay their bills who in there right mind rips open the statement the day they get it in the mail and logs on to pay that same day. They need to have more of a grace period for consumers. I have purchased somewhere around 20k worth of electronics from circuit city in the last 2 years and I think in the future I will go somewhere else because there consumer service is terrible! Can't believe I had to pay money becuase I was makign a payment 3 days before it is due. COMPLETE RIP-OFF.
Needless to say I will not be applying any more circuit city purchases on their credit cards!!!
Sincerly,
pissed of consume
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