We been paying our card for years and never sent a late payment. Recently we started remodeling our home and for some reason last month we had a few bills that we never received. One of them was our Chase / Circuit City Statement. Today, I received a statement and to my surprise, I had a friendly reminder with a $39 late fee. My husband decided to give them call, since we are always buying from Circuit City and always maintain a balance, but never sent a late payment before.
He could not believe how rude and disrespectuful their customer service was. He was told they couldn't wave the fee. They simply did not care... My husband decided to payoff the balance and closed the account. Please do not be a victim!!! Do not apply or accept Chase Cards...
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