Complaint filed by: Pete
ADDRESS: Spencerport, NY
Complaint filed against: Americanhornet.com
BBB MEMBER: NO
CONTACT: John
ADDRESS: PO Box 538, Christmas Valley, OR 97641
PHONE: 866 576-2950
FAX: —None—
Website: americanhornet.com
Complaint status: Inform Business of the Complaint (More)
Activity
Date Activity Description
10/14 Inform Business of the Complaint
10/14 Send acknowledgement to Consumer
10/14 Complaint Validated by BBB Operator
10/14 Complaint Received by BBB
Case Description: First off, when I wanted to order the product, it was listed for the price of $99. I was later... (More) First off, when I wanted to order the product, it was listed for the price of $99. I was later told that that was an error, and I was charger $149 shipping. I had a friend of mine (who is an electrician) install the device. The "switch" that supposedly turns the device on and off was such a cheaply made piece of junk, it was not even funny.
Later on, when I realized (through reading the entire pamphlet that was enclosed with the unit) that the device is supposed to make an audible sound that humans can here, and does not, my electrician friend bought a heavy duty/high quality swith that we hoped was the issue. This did not help the issue. I proved this with a test; I took my cousins cat, turned the device on (with use of both switches), and the cat proceeded to clean and lick his genital region for 15 minutes. If the device did what it claimed to do, the cat should have ran to the next zip code, in fear of the sound from said device.
56:16 -0400
American Hornet
Subsidiary of Hornet Northwest
P.O. Box 538
Christmas Valley, Oregon 97641
1-866-576-2950
Thank you for your order placed on 06-06
Customer information:
Name: Peter *
Spencerport, NY
Order Summary
Item: Model V-135 Price: $99.99 Quantity: 2
Total: $199.98
Item Total: $199.98
Shipping Charges: (Free on orders of $150 or more) $0.00
Sales Tax: Not Applicable $0.00
Order Grand Total: $199.98 (Less)
Category: Product Issues
Case opened date: 10/14
Case closed date:
Desired Resolution: I want a full refund of the unit, and shipping cost. I did not like the fact that (when I... (More) I want a full refund of the unit, and shipping cost. I did not like the fact that (when I read the installation instructions) I was asked to alter my vehicle in a way that may affect its resale value, and factory warranty.
I have hard copies of information that you may need. I am sorry it took me a few months to realize that this device never worked. I have many friends, and relatives that will attest to the fact that it has never made an auditory sound from day one. Thank god I was bored one day and read the literature on the device. I have been driving around with a goofy looking piece of junk on the front of me Element for no reason, other than a false sense of safety. If you want a print out of the charges to my bank account, please contact me.
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