This is a copy of a letter posted on CNET, sent to the BBB in California and the FTC... Now I am writing to you INPHONIC INC.
If you are the least bit honorable, you will help to resolve this. I will post corrective emails to all sites if you assist in correcting this WRONG.
To Whom it May Concern regarding INPHONIC INC. Below is a copy of letter sent to both the FTC and BBB regarding my recent experience with INPHONIC INC. I have also sent a copy to INPHONIC for all the good that will do...
I am writing to complain about the scamming by a company known as INPHONIC INC. At the time, I was not a seasoned veteran of using the internet. While surfing I received a pop-up add stating if I completed a questionnaire I would received a free magazine. The seal stated that if I opened the phone, I would be accepting the terms and conditions and fearful of that warning, I placed it in my closet unopened. A month later a bill for $43.00 arrived from T-Mobile. I called to dispute and they stated that they have received multiple complaint calls regarding a company called INPHONIC INC.
T-MOBILE agreed to cancel my service agreeing to zero out the charge. Several months later a bill for $9.00 came from INPHONIC INC for shipping and handling. I called this company, once the phone was finally answered by a very rude woman, I was then put on hold again, when I complained they slammed the phone against the desk, so that I could hear everything such as 'hey this guy does not want to be left on hold, lets see if he likes this'... When someone named TROY finally did pick up the phone, he accused me of 'breaking the contract' and insulted me.
Stating 'if I did not know how to use the internet, that was not his problem', and hung-up. Needless to say, I paid the bill for $9.00. Two weeks ago, I received a bill for $150.00 from a collection agency called ENHANCED RECOVERY on behalf of INPHONIC INC.
I would be happy to return the phone to this company, but do not know where to send it.in the mean time, they have filed a letter against my credit and that angers me. I would like help in disputing this charge against my credit.
I would like this company to be exposed for the hooligans they are and so that this does happen to anyone else. I have already filed a complaint with the FCC and now with the Better Business Bureau, in the mean time, I am trying every avenue available.
Regards, Daniel xxxx (number I have never used, found only the Collection Agency Letter) I can be reached at xxxxxxx I am considering Legal Action as an alternative if this is not resolved
Desired Outcome:
Remove the mark against my Credit Company
Remove the Debt of $150.00
Allow me to return the phone
Bureau handling your complaint BBB of Oregon & Western Washington
Web Site: www.thebbb.org
Email: [email protected]
Phone: (206) 431-2222
Fax: (206) 431-2211
1000 Station Drive, Ste. 222
DuPont, WA, 98327
Dan
San Jose, California
U.S.A.
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