B&H Advertised a Delvcam monitor on their website, with 7 accessories listed as "Included." Upon receipt of the package, 5 of these items were missing. Customer Service was contacted on 5-23-05 - their response was that the items should be there, and asked me to check the empty box again. They said they would check into and get back to me. On 5-26-05, with no reponse, I called again, and was told that it was still "Under Investigation."
On 6-1-05, with still no reponse, I called again, and was told that it was THEIR mistake in the advertising, and that the 5 items should not have been listed. They offered to sell the missing items (of course) to me. My complaint of I already purchased these items (as I did since I made the purchase believing their advertisement) I should be shipped them at no cost. The lower level manager I spoke with refused to do anything other than offer the Included items for sale. He refused to put me through to his manager. I asked for the owner, and the Customer Sevice Rep said He did not have a number for the owners office or secretary. Very Shady Operation, NYC has a huge problem with "Bait & Switch" shops. I filed complaints with the NY Atty General, NYC Consumer Division, BBB Of NYC.
If all else fails, I will be purchasing the missing items seperately (From someone else of course) and filing a small claims lawsuit to re-coup the cost Court Costs. I would definitely not recommend buying anything from these people.
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