Purchased a computer from Bedford Micro via Ebay on February 8 for $154. My correspondant at Bedford Micro was Andrew Stein. 3 weeks elapsed and I did not receive my product. I also sent over $60 extra for a CD burner / modem. I emailed them and while they were VERY slow to respond, they kept telling me that it would be mailed "right away!" and so forth. Another 2 weeks goes by and I still do not have my computer so I told them I wanted a refund, in the form of 3 emails and 2 phone calls, finaly the 4th email was responded to. THey said they were sorry for the trouble and had never shipped my computer as promised, and to make up for it they would send a "upgraded" computer right away! So after waiting so long, I told them that was fine and I received it about a week later.
This "upgraded" computer worked for about 2 hours before crashing. I contacted them, again about a week to respnod, 5 emails, 2 phone calls, and they said they would send a disk to fix the problem, which they did do, unfortunatly the hard drive for this "quality" computer was so fried I couldn't even get the disks to load. So I told them I wanted to send it back (cost to me $117 for shipping) and have emailed them EIGHT times (email copies available upon request) and have called them three times. No one has responded. I emailed and asked the owner to call me and provided my office # and email, no response.
They advertise "customer service" and " we are here to help" but they refuse to respond to numerous emails and phone calls. Clearly they do not provide the service that they claim, ergo lies the fraud. If they had promised no service and junky computers that don't work, I would not have purchased from them.
They have clearly defrauded me out of these funds and I would like the situation remedied. They do business under the username "bedfordmicro" on Ebay. My contact was Andrew Stein.
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