My wife recieved a offer in the mail for a cell phone. 1000 anytime minutes and 250 weekend minutes for $30 per month. Any minutes after the agreed plan would cost. 40 cents per minute. At the time the phone was ordered insurance was requested after having the phone for two weeks the phone was stolen. After reporting it stolen I asked about a replacement, to which I learn that I have no insurance. They asked me why didn't I bring this to their attention before this? To which i responded, I haven't received a bill to know it was never put on the account. But the best they could do is offer me a 20% discount on a new phone, if I bought it through them of course. Well I couldn't buy it right away it took me a couple of month to get the money together AGAIN. So I call the order the new one and had to pay for 2nd day air. The phone arrived in 5 days. Upon arrival I immedatly tried to connect the service, but found that it was programed with the same number as the stolen phone. After waiting on hold for 2 hours and getting disconected (beacuse of call volume, yeah right.) I finally got through and had a very difficult time persuading them to give me a new number. But it finally happend, the operator walked me through the steps to program a new number in the phone and I am to wait for them to activate the new number. It has been 2 weeks. I call every day
most times I don't even get through. I still have no service yet
and mind you because of the contract i still pay $30.00 per month regaurdless of the service or should I say lack of it.
Should I ever get a solution to the problem I will certainly update this letter.
Scott
west allis, Wisconsin
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