Complaint / Review
Gadget Universe
Gadget Alert - Strong Idea Company Sent wrong or defective item 3 times and finally refused to fix the problem RIPOFF Don't do business with this company unless you like big hassles and poor service

I ordered a watch 3 months ago and still have not received one that works or matches the item description.

The first watch sent was the wrong color. I called customer service and they had me send it back and a replacement was ordered. (In hindsight I should have kept it since at least is was working.)

The second watch did not work. I called customer service and they had me send is back and a replacement was ordered.

The third watch did not work. I called customer service and they asked me not to send it back, and a replacement was ordered.

A month later I called to find out when the 4th watch (3rd replacement) would be sent, and they refused to send a working replacement saying they already sent enough replacements. I explained that they needed to send a working item and they told me they've done enough. The customer service manager refused to let me talk to his boss and basically hung up on me.

Don't do business with this company unless you like big hassles and poor service.