Wrong item/false advertising — Refused a full refund — Rude customer service — Smells like a scam
My mom has been looking for a specific Fendi dual faced watch for a while now, so I was very excited to see the exact one she wanted on Amazon. Imagine my disappointment when the watch that arrived was not the one advertised nor the one that I paid for. Although it looked COMPLETELY different, I could understand how a mistake might've been made because the model numbers were one letter off.
I contacted the seller for a replacement of the watch I actually ordered or a refund.instead of communicating their apologies for making the error, I was credited a partial refund that was $80 less than what I originally paid. I emailed back asking why I was not sent the correct watch (and why this was not communicated) and then why I was only granted a partial refund.instead of an apology then, customer service emailed me back saying that they go by model numbers and not descriptions or photos, implying that I received the correct watch and was unreasonable for asking for a replacement.
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