Ordered a Sony BluRay player model BDPS580 online for store pick-up on April 27. Store at La Palma Ave, Anaheim indicated item available. Placed order then drove to the store after receiving e-mail that order was ready for pick-up.instructions were to go to Audio/Visual dept. Podium. Person looked-up my order in computer and said it is already in front so go to cashier. Went to cashier and person couldn't find it so he went to the A/V dept. After waiting for 10 minutes, cashier and A/V person came back and told me he only have open box. My order did not state open box otherwise I would not have driven 10 miles one-way and wasted my time. They did not even offer compensation for my inconvenience.
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