The employees are the local HH Gregg are as friendly and helpful as can be; I've gotten a new refrigerator, stove, freezer, dishwasher, and various other things. It's too bad that after you've had the products home for 30 days you're SOL if there's a problem. Both the refrigerator and the stove started giving me problems after just a short time; in fact, the oven in the stove didn't work right from the start. Yes, I have a warranty - but the "service" company (which has an F rating with the BBB) doesn't know their butts from a hole in the ground. When I finally got them to respond to the refrigerator call after it was making a racket then stopped running altogether for a few days, then inexplicably started working again, the "service" call consisted of the guy writing down the serial number, then telling me, "This happens sometimes when the seasons change." Oh really? Guess what - it's been doing it again, and the refrigerator died over the Christmas holidays!
I bake for deployed troops, which is why I got a double oven stove in the first place. From the start it hasn't worked right - the lower oven comes to temperature fine, but doesn't hold it; I've wasted a fortune on supplies for baked good that were ruined because of wild fluctuations in temperature. (I'm a professional baker - I know what I'm doing.) The "service" company sent the Three Stooges this time, who didn't even know how to operate the POS; they checked the temperature and pronounced it just fine. The upper oven is OK, but it's too small for cakes - so many friends and loved ones were disappointed to not get their traditional Christmas rum cake I've been making them for 30 years, PLUS I lost income on the cakes I bake to earn a little extra money. Meanwhile I spent my holidays crying both from frustration and because 150 or so soldiers in a war zone didn't get the homemade baked good they were promised. Does HHG care? Heck no! I guess the only way to get their attention is to take them to court.
Next time, I'll go to Sears!
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