Their so called Quality A Service technicians were unable to determine the problem with my laptop.instead they rely on a simple software program. Which stated there were errors on the HDD - so they said I needed to replace the HDD. $162 later the laptop crashed again in just 25 days. Returned to them for rework and this time their simple program couldn't find any problem but it was doing the EXACT same issue that I brought it in for the first time. Finally they stated "Oh, it must be the Motherboard." Are you kidding me? Why would I have spent the $ on the HDD if the real problem was the motherboard. They cannot seem to think outside the box and are completely tied to the results of their 'diagnostic' program, which is worthless. And don't ever try to call the Service Dept because you will end up in some call center who can't even get them on the line. Absolutely one of the most frustrating experiences ever.
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