The company that is ripping me off is Vision Investing Group LLC, Learn2SpreadTrade.com and Independent Marke01 of 01. They are located in American Fork, Draper and Provo, Utah.
I bought the Learn 2 Spread Trade infomercial course on 2/2/04. On 2/12/04 I started getting phone calls by sales reps about the online seminar course on stock option spread trading. I was interested and asked for a reference who had taken the online course.
Initially the sales rep, Terry Austin, told me that I would have to pay a deposit of $100 to have access to the reference. He ended up giving me their reference's name and telephone number without charging me a fee. On 2/22/04 I had my first of several phone conversations with their reference, Mr. Scott Jenson. Mr. Jenson suggested the class and insisted that I only sign-up if I got the trainer named Brent. Mr. Jenson said that Brent was the only trainer that he would recommend. He told me that he had been told that the other trainers did not do the type of stock option trading that they were teaching.
On 3/10/04 I told the rep, Terry Austin, the only way I would take the classes was if I got Brent as the trainer. He said No problem and told me the training would start around April 1, after a 2-3 week waiting period.
Starting on 3/18/04 I called to confirm the training. I was told Brent wasn't doing training then. I then left several messages for the sales rep and he finally returned my call 12 days later on 3/30/04 and also told me that he'd made a mistake and the training with Brent wasn't available unless I paid an extra $1000 and upgraded to the 12-month program. He also said I could take the training from a different instructor.
I told him that we had agreed that I would take the 6-month program with Brent and I was not interested in anything else. He said he'd made a mistake and would refund my money. He asked me to sleep on it. I told him I would likely take him up on the offer to refund my money but would sleep on it. I asked him to have the trainer, Brent, call me directly to discuss letting me in his class.
On 3/31/03 I contacted the VP, Shane Rawlings, and the co-founder/CEO, Chad Stubbs, (I had left a message for the trainer the prior day through the sales rep). None of them responded.
On 4/2/04 I call the sales rep and leave a message for him and tell I will take his offer of the refund.
On 4/6/04 I also sent the materials back and the company accepted them on 4/08/04.
On 4/8/04 Scott Jenson, the reference for the company, tells me that sometime between 3/31/04 and 4/8/04, Terry Austin, the sales rep, had told him that the head of their office (Chris Cannon) had approved my refund.
On 4/8/04, Kim French, Customer Service, calls and tells me the company will not refund my money. I tell her that the company misrepresented their services and breached the contract by not giving me the training they had promised. I also tell her that I was promised a refund. She insists that the company will not refund my money.
I try to find out what options I have if I cannot get my money back and ask about various training possibilities. She then offers me training with other trainers or with Brent when he is available (May 202 months after I signed up for the training).
On 4/08/04 I call the sales rep, Terry Austin, again and ask him what is going on. I ask him where is my refund/credit and why is the person in customer service calling me and telling me that I will not get the refund? I tell him again that I want a refund/credit that he offered on 3/30/04.
At this point, Vision Investing Group still refuses to refund my money or credit my account. They insist that I take the training. They originally promised their trainer Brent on or around 4/1/04. Then they said he wasn't available unless I paid an additional $1000. When they decided they had made a mistake, they promised to refund my money. They then reneged on that promise too. Vision Investing Group misrepresented their services to me, breached the contract and failed to perform.
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