My problem is STILL unresolved. I ordered and payed for two pairs of eyeglasses from "America's Best Contacts and Eyeglasses" over one month ago. They called me and told me that they were in.
I had told someone at the branch when I ordered them to have them shipped to me as I live 3 hours away. He said, no problem. I have called numberous (probably around 10 times) to inquire about their mailing status.
I was told I would be called back, I was told that they were over-nighted to me, I was told they were returned for postage, etc. I spoke with the "Optical Manager" in the Kansas City branch. His name is Scott. He told me on Saturday December 1st that he would overnight them to me and I would get them in my afternoon mail on Monday December 3rd.
I spoke with someone on that Monday to inquire where they were. I was told that they were returned for postage. OK, I thought, maybe they are completely incompetent. Maybe they will get it right this time. They said they would overnight them to me and I would recieve them on Tuesday.
Today is Tuesday and still no glasses. I called them and asked to speak with our friend Scott. He says that my glasses are there at the branch and they never got mailed. He said Saturday their mail person doesn't come.
I then proceeded to ask him why he told me that I would get them on Monday if their mail person doesn't even come on Saturdays. He was speechless. He then told me that they were never even shipped out on Monday. They just plain and simple lied to me.
I need these glasses to come in so I don't have an expired Driver's License. I made a special (3 hour) trip to Kansas City Missouri to get these glasses for that purpose. I went a month in advance to be prepared for the Driver's License exam. I can honestly say I have never had worse service in my entire life. I feel that I should be given my glasses free and would like to speak with upper management of this company.
Joey
Emporia, Kansas
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