I will never go back to Stanton Optical. I went in on May 5 for eye exam and to order glasses. I had no problem with the eye exam however I looked around the showroom for a good 20 minutes before anyone even approached me about ordering glasses. I ordered my glasses and was told I would have my glasses within 7-10 days. I called on day 11 and was told the machines had been down and they would be ready by Tuesday. I called on the following Tuesday and was told their phone lines were down. I called on Wednesday and was told the machines were still down but they expected them to be fixed and my glasses to be ready by Friday. I called on Saturday was told they were still not ready but everything should be caught up by Tuesday. I called on Wednesday and after they didn't answer all morning in the afternoon I was hung up on 3 times before they told me that my glasses were still not ready but they expected everything to be caught up by Friday. I called on Saturday and spoke with the manager, Tiffany, She told me that my glasses actually had to be sent in to corporate due to my prescription and takes about 3 weeks to get back. After explaining to the ordeal I had been through the last 3 weeks and explaining it to her that it had 3 weeks she
apologized and said she would call the head office first thing Monday morning when they opened and that she would make a note on my account that I would receive another free pair of glasses and she would call me back Tuesday.
After no call on Tuesday I called on Wednesday. I was again told they would call me back by the end of the day. There was no call back Wednesday or Thursday, it is now Friday June 1 and I still have no glasses. I called this afternoon and was told that my glasses are still not ready and they have no idea when they will be ready. I am over it. They refuse to give me a refund and they can't seem to get my glasses ready.
Now shortly after I ordered my glasses I told my friend about the deal at Stanton Optical and she went and ordered her
glasses and received them in a week and she loves them. I will NOT however, be referring anyone else to this company! I am appalled at the their lack of customer service and lack of caring about their customers' needs.
0 comments