Complaint regarding Americas Best Contacts and Eyeglasses
I have been a loyal customer for over a decade to Northtown Americas Best Contacts and Eyeglasses. On October 7 I went to Americas Best Contacts and Eyeglasses to have an eye exam and acquire two new pairs of glasses. I had the eye exam and choose two pairs of glasses and had to wait about a week for my new pairs of glasses. I picked them up and tried them on and couldnt see objects within the store clearly. I mentioned this and they said it may take some time to adjust to the prescription changes. I said alright and went home. I noticed that I couldnt read road signs or the names of the roads until I was too close to make a turn. When I was home I noticed that I couldnt read my computer which was an arms length away form me. Watching television and writing reports for work was also difficult to see or read.
After a week, I went back to Americas Best Contacts and Eyeglasses and said what I just wrote. They adjusted the glasses and I continued to say that I cannot even see well enough to read what was in the store (just feet away from me). After an hour they checked the prescription and said that they misread the prescription and would make me a new pair and rush the order. This was good because I am in the process of having my Gaul Bladder removed and during a pre-surgery physical the hospital uncovered some significant heart problems. The hospital had engaged in a number of tests regarding my heart difficulties. After a week, I called the Northtown Americas Best Contacts and Eyeglasses to see if my glasses were in yet and they werent.
Another week went buy and they finally came in (so much for the rush order). I went down to get the new pair of glasses and they still didnt work. I couldnt read signs within their store or signs out side the store. I still couldnt read the signs on the highway until I was 100-300 feet away from them (which is too late if I wanted to turn off the road). The eye doctor reexamined my eyes and made a few changes and said they would get my glasses made and again said it would be a rush order. It was another two weeks before my glasses came in. During this time, I contacted Americas Best Contacts and Eyeglasses and lodged a complaint, on an answering machine, about my not being able to see and read and the length of time it was taking to get me a pair of glasses that would work for me and that I was awaiting an operation for my Gaul Bladder or heart issues. No one from Americas Best Contacts and Eyeglasses called me back.
I called the Northtown Americas Best Contacts and Eyeglasses frequently to see if my glasses had arrived yet. I was always told no and they apologized for the delay. It was the manager of the Northtown store that I dealt with and she said it would be a rush order. The manager said that she would only charge me only half of what it cost me for the glasses and after we talked some more she said I could have the glasses for free because of all the inconvenience this caused me. When I picked up the new pair of glasses they still didnt improve my vision and reading and I asked to speak with the manager. She was conveniently on a conference call and couldnt speak to me but the person helping me said that I would get back half of what I paid for the glasses. I said that I was told by the manager, that I would be reimbursed the full amount of $507.62. I was in the store for 45 minutes and the manager never spoke with me.
On 11/20/09 I was at Abbott Northwester Hospital for an angiogram. The nurse asked me to rate my pain by looking at a pain poster scale from 1 to 10. The picture of the pain rating is fairly large and I told them I cannot read the picture to give them a pain level. I was not and havent been on any medications that would cause blurring of vision or any other vision problems. When I returned home from Abbott Northwestern Hospital, I received a check in the mail from National Vision for $182.00 on 11/20/09. This isnt even half of what I paid. It was 36% of what I paid for two pair of glasses. I also live about 35 miles one way from Northtowns Americas Best Contacts and Eyeglasses (over 3 hours). I have made 6 trips down there (210 miles) and wasted a lot of time at that store. No one has spoke to me in person or over the phone. All I have received is automated messages for my original complaint and then automated messages asking me how satisfied I am with Americas Best Contact and Eyeglasses services. I am very unsatisfied and am placing this on the web so others can be warned about how poorly Northtowns Americas Best Contacts and Eyeglasses is run.
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