On Oct 22 we made a payment over the phone and at that time we asked for our Noc. 2003 payment to be deferred to the end of the contract because I was having major surgery. On Nov. 10 we called back and were told that our deferment was approved. Imagine our surprise when today 12-11-03 we got what we thought was our Dec bill to find we were being told to pay the NOv and Dec bill and a late charge on top of that. When we called them this evening we got a VERY rude and hateful lady. She told us it had not been approved and then started asking questions. We had to tell the same story to another person about 10 min later.
Now we do not understand why when a company such as aracadia cannot admit that they mess up and take responsibility for it. I have had 3 surgeries since July and the stress this is causing me is enourmous. I take 10 pills a day to keep my heart stabalized and this has sent my heart rate into orbit. Normal rate is 60-80 beats per minute. Mine is 153 per minute and this is with medicine. I hope I do not have a heart attck because of this. They need to do there job and replace the irresposible people working for them.
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