Usacomplaints.com » Education & Science » Complaint / Review: University Of Phoenix Online - University Of Phoenix has scammed me -deceptive company Phoenix, Arizona. #47805

Complaint / Review
University Of Phoenix Online
University Of Phoenix has scammed me -deceptive company Phoenix, Arizona

I wanted to go to college but I didn't have enough time to attend the local university due to my job. I thought getting my degree online would be a great idea. After attending the University of Phoenix for about a year, I feel like I have been scammed. Not only do all the class cost a lot of money - in which I was informed that my federal loan would pay for most of it (It doesn't). The school raised the tuition. They told me I would only have to pay four thousand and the federal loan would pay the rest of it. Now it seems my out pocket costs is even greater then that. The classes themselves are not on college levels. The first year so far I have been taking english classes on how to write papers.

Every class is pretty much the same only you have to buy different books. (Class books always range between 50 to 100 dollars - sometimes you have to buy two or three.) If you don't have a credit card, then it's hard to buy the used books from their online store. I never got to pick any of my classes and most of them I felt I didn't need. The staff and instructors are not helpful and seem unknowledgable themselves. I had an instructor ignore me for the whole five week class - never answered my questions when posted to the newsgroup or answer any of my emails. When I asked the advisor to response to this situation -she informed me that it would take several weeks for the investigative team to do any research on my problem. The class was almost over at that point.

Most of your grade is based on your study group. If your group doesn't work then you receive a bad grade even if you did the work. I had one study group that did not want to work at all. I turned the project in on my own and was told since I did not particpate with the other students, I would receive a failing grade.

I also was told that I would only have to attend class one or two days aweek. Which would have been perfect for me because I work long hours. All the instructors require you to attend five days a week. I had many instructors change the due date of projects at the last minute. For class partipation, you had to post two response to other class members a day. The requirement for these responses would have to be between 250 to 750 words. Many times, you had to quote from the text books. The instructors would never post questions for you to answer - class partipation was always based on what other class mates posted. It made it very difficult to follow the guidelines if other students did not post anything of signifcant value.

The last straw was when my finacial advisor told me that this next class I was taking would all be covered by my federal loan - turns out that I again had problems with the instructor and was not allowed to drop the class. So I completed it and then wrote a letter that I did not want to attend any more classes. A new financial advisor called - I'm assuming the old one got fired? This is the third finacial advisor that I have had. (There's a huge staff turnover) The new guy called to inform me that I own 1,200 dollar for the last class. I said I was told it would be covered by my federal loan. He replied that it would not since I was dropping out of the school and that I needed to pay it asap.

In the end, I feel like I have been scammed. The credits I have probably won't be transferrable to other colleges. I'm about 11,000 (from loans) in debt from taking classes I did not want to take. The instructors have taught me nothing at all. The staff was extremely rude and unhelpful.



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