Kaplan University first contacted me on Feb 12 via my online inquiry. The admissions advisor was very personable and friendly. After spending an hour on the phone with them the stated that I needed to fill out enrollment forms and forward those along with my FASFA information. I did so on the 14th and a week went by with no reply from the advisor or any one at Kaplan. I called the advisor and was told my email was mistakenly directed to their spam folder. They apologized and gave me a $1000 voucher to go towards my final semister before graduation. Basically a coupon for $1000 off the cost of tuition.
I then had to take an Academic Readiness test online which consisted of 30 questions upon which you get 8 minutes to complete. They do not expect you to answer all questions in the alotted time as the questions get more difficult as you proceed through the test. I submitted the test and the following day received an email from the admissions advisor that I did FANTASTIC and to give them a call so that we could begin registering for classes.
When contacted the advisor asked me how many questions I answered. Now I'm thinking if they have the test there in front of them they should know how many questions I answered. I replied that I had no idea. They said I got 26 right. I know for a fact I did not get through to 26 questions. I may have gotten to 15 but not 26.
They immediately transferred me to a class advisor who was to register me for classes but was told they could not find the results of the test and that my assigned advisor would call me the next day at 1:00.By 2 o'clock a call was yet to be received. I contacted the advisor and got the impression that they had no idea they were to call me. They stalled a while and then it seemed as though they were distracted. I was then told they 'might have to go into a staff meeting. Oh yes, we have to go into a staff meeting. I call you back right after the meeting.'
These red flags along with all the report about Kaplan help me to make up my mind to un-enroll from Kaplan University before I was out thousands of dollars like I have read about on rip off report.com.
Thank you everyone who has been kind enough to share your Kaplan misfortunes with the rest of us. I'm sorry for your struggles but will pray that the Kaplan reaps what they sow!
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