Complaint / review text:
I enrolled in Kaplan University for my BA in Criminal Justice in 2008. It seemed like a great deal and my admissions advisor told me that I could set up payments each month. As I finished my first semester, I started to get collection calls from Kaplan on a daily basis telling me that I owed far more than what I was originally told. As the calls continued, they kept telling me I would be dropped from the school for non-payment even though I was still paying the set $350/month. All of my calls to tuition and financial aid were directed to a person who was never at their desk and their voicemail was full so you could not leave a message. I ended up spending so much time working overtime to afford the school, I didn't have time to finish my school work. I decided to drop my classes. That was when things went from bad to worse. They contacted me and said they made a mistake and refunded my tuition but were working on getting it fixed. Then the calls from their collection agency started, saying that it was no mistake, they had to refund it by law and that Kaplan just said that to get me off the phone. NEVER, EVER, EVER, enroll in Kaplan University.