Complaint / review text:
For filing the federal aid application, FAFSA, www.fafsa.com is absolutely NOT a hoax or a scam. It is a government-approved fee-based alternative to preparing the FAFSA alone and submitting it for free on the Dept of ED Web site.
In fact, the Higher Education Opportunity Act of 2008 reaffirmed that by law professional, fee-based FAFSA preparers are an alternative to doing the FAFSA by yourself for free on the Dept. Of Education Web site.
We are transparent and unbiased. Every page of our Web site clearly states www.fafsa.com is NOT the Dept of ED Web site.
Some people want professional help to ensure they are eligible for the most student aid possible. It's much like getting help filing income taxes.
For 15 years we've been a fee-based student aid advisor and FAFSA preparer. The U.S. Government allows professional FAFSA preparers to help families and students.
The 137 tax, asset, and dependency questions are complex for some and we offer one-on-one counseling by phone and a simplified, secure form. We strenuously train our Student Aid Advisors so the value our clients receive is high. Our fees are modest - $79.99 to $99.99.
Our client satisfaction rating is 99%. For those who misunderstand our service, we offer full refunds.
Client service can be reached by calling 916-629-1250 or [email protected] if you have any disputes or questions.
Senior director of communications
Student Financial Aid Services, Inc.