This company is not committed to providing instruction for preparation and is horrible at dealing with customer service. I signed up for the service seeking preparation for the GRE Exam. After signing up and paying nearly $700 I received an email with preassessments and assignments. I completed one of the writing assignments and emailed it back to the instructor. I never heard anything back afterwards. I called several times and left messages asking for someone to call me back, but never received an answer.
I finally got in touch with someone a month later who informed me that I was not entitled to a refund, rescheduling the course, or any type of compensation, since the company had already committed resources to work with me. Before I could even complete sentences, the representative would rant about how I was an opportunist and how I was a jerk for wanting to cancel. When asked about company information to contact upper level management, he stated that he was the management and hung up on the phone. I was able to get information on subsequent phone calls, but only after being called lazy and getting the worst customer service experience I've ever received.
I have already sought legal counsel and will be following through with this matter fully. If you are seeking preparation, please go to one of the more reputable companies like Kaplan, Princeton Review, or Baron's. Stay away from this company at all costs. It'll save you a headache in the long run!!!
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