MLCI is most appealing to those who welcome a non responsive company that does not answer to numerous e-mails and simply dismisses phone calls with an abrupt, "We will call you back." Never specifying when a phone call will be returned but of course that is irrelevent as there never was an intention to return a customer's call.
Prior to my receiving the royal treatment from Maple Leaf International Consulting, I had initially enrolled in an in class course totaling $1395. According to the website the dates of November 14th and November 21st were both available. I initially requested to enroll in the Nov. 14th class. I requested LESS THAN AN HOUR LATER to enroll in the November 21st course instead. Please note: this request was made less than an hour after i enrolled in the nov. 14TH COURSE.
Nightmare, ACT I: Initially, I was assured that arrangements would be made to reschedule for November 21st. Finally, I was told after calling repeatedly that there was no availability in the November 21st course. I was then emailed lsat prep materials, without directions, and sent a link for an online course. Upon receiving the email I sent a request for a partial refund.
Nightmare ACT II: I had to withstand the lsat instructor yelling and arguing with a student b/c of an incorrect answer. This lasted for about 10 minutes as he then yielded to the students pleading for him to continue teaching as our money was being wasted. All of this took place during a scheduled conference call for the online course. A few students, I'm not sure how many but a few terminated the call.
Nightmare ACT III: Because I had exhausted all of my funds paying for the course I had no lsat prep course alternative, furthermore the company upon receiving my credit card information quickly took the funds out. I attempted with no success to retrieve the $700 difference to which I was entitled. Attempting to be civil I did not dispute the online course although it was terrible, my issue was paying $1395 for an in class course in which I never attended. The company initially assured me they would "look into a refund, call back, look into the situation further."
However, as I requested there response in writing, I was given the brush off. MLIC then ceased communication. I am certain that e-mails were received as I have confirmation on the receipt of every e-mail sent.
Finally after calling several times and leaving messages, I call from a number other than my cell phone number and was greeted by a customer service rep who once recognizing my voice yelled, "you're not getting a refund you got your class." I interjected "I had an online course for $695, you charged me $1395." He continued to yell and said both courses were the same. I have filled a complaint with the better business bureau, and will spread the word to my online community, most importantly, I am currently filling legal action.
Final Note: BUYER BEWARE
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