I just had the WORST experience with Veritas Prep. I would HIGHLY recommend not signing up with Veritas Prep.
I signed up for a 42 hour 7 week course ($1500) via the Veritas prep website back in Sept. Since I had a upcoming wedding that I wanted to attend, I thought I would call veritas prep and see if I could postpone my class to January. So the rep that I spoke to, did just that. Only, he signed me up for the same course at a location that is 70 miles away from my original location. I showed up at the wrong testing center to begin the class. The center was "not currently testing" and I was turned away at the reception. When I told veritas about this, they basically told me that the test was no longer offered at that location and that I would have to drive 70 miles away (one way!) to test at this other site. I told them that this was not an option for me (since I am not speedy gonzales..) and that I wanted a refund. They said sure. I sent the materials back. Money never showed up. (they write you a check to re-imburse you) A month goes by, I speak to the "owner of the company" - Chad Troutine. Who is basically a 12 year old (or, had the IQ of a 12-year old) that suddenly figured out how to rip people off through a GMAT prep scam. Anyway, so Chad assures me that he will take care of this personally and that my refund will be processed asap. He assures me that he will call me the next morning and overnight my check. Chad disappears. I haven't spoken to him since. So I decided to call back for the 20th time yesterday (Feb 19th), I speak to a rep that used these words without absolutely no provocation - "Well, I'm not sure why nobody has called you but you have to be very stupid to think that we will give you your money back. We did you a favor and moved your class for you. We can not give you a refund for this now. Please stop wasting our time." When I heard this, I tried to complain to his manager. He hung up on me. I called back. He hung up on me again. I tried a bunch of random extensions till I got someone else. Asked them to find out his manager's name and connect me directly to the manager. They were able to do this for me. When I spoke to the manager, he began defending his employee and accused me of lying to him. When I asked him to pull the call to review it, he said he didn't need to because he knew I had to be lying to him. (This is the manager!) Then... The MANAGER hung up on me! I called back... To see if I could speak to ANYONE about this... But gave up quickly knowing that this was going nowhere. Especially since the "owner of the company" refuses to follow through with his promises. I have left several voicemails on his phone and he has never called me back.
I immediately called my credit card company to dispute the charges on my card but since the class date has already passed, I'm pretty sure I will never see my money again.
DO NOT sign up with veritas prep!
Veritas Prep's business etiquette is VERY flawed and they will rip you off as soon as they get a chance!
I don't think I've ever spoken to a group of people in customer service that care NOTHING about the customer, until Veritas prep.
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