As a former employee who left because of my conscience. I can say that I would never recommend anyone to go to this school and I have sleepless nights at the thought of students I have enrolled and are now deeply in debt. The one thing that cannot be argued by anyone who is pro CTU on this website, who by the way are mostly management personal posing as pleasant students, is the fact that their retention rate from associates to bachelor degrees is atrocious. Its an enormous drop off, most students dont last six months, that didnt happen when I went to college. These poor students are treated great and are cared about by most advisors, but after the enrollment process is complete and everyone stands around and claps that you enrolled another sucker and have a job for another month the student is treated like a pinball by financial aid, student managers and anyone else who can get them to get through that crucial first week and the school can get their money.in theory its a great idea to have online schooling, but sadly the reality is that most students I enrolled were calling rather quickly after school had started at the joke their classes were and a majority of the time instructors were not even showing up to teach the class. Customer Service is talked about non stop at employee meetings, its just never applied because most management personal are young who have obtained their positions by either sleeping with someone higher up or having a few good months of enrollments themselves which somehow translates into them being good management material and thus they have the job.
The problem starts at the top. Its a corporate job, but noone has any corporate training. Most advisors telling you to go to school do not even have a degree themselves and are working for a temp agency with a three month probation period where they have to "get their numbers" to be hired full time. I would guarantee that if you do enroll with an advisor that he or she will not be at the job six months down the road, that speaks volumes. Its either their conscience or a bad month of not getting enrollments and they are gone and a fresh batch of advisors out of training who are pumped up come in and fill the need till they to are burned out. Its a vicious cycle. A student shouldnt have to be pressured into going to college, I wasnt, I simply had the desire and completed my degree. My days as an advisor were calling a student that had shown the slightest interest up to three times a day until they picked up the phone and I could read a script as to how to overcome their objections. They hate the word telemarketing there, but that simply is what it is. I was no different than a guy calling you and trying to sell you seamless gutters. The difference here is that this was a costly education and serious decision in their life. A pressure sale is not the way that should be done.
I do apologize to the students that I enrolled over a two year period in Chicago, I often wonder how they are and how deeply in debt my words caused...
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