Over one lousy year, plus the two since. I have only requested solution.
The account was just to process my measly government disability checks, to pay the rent with.
Critical and simple.
I was a victim with the previous bank, of ACH scam unauthourized charge from a wireless phone company, which that bank collected back, then reported ME anyway to check card services, which now does not allow me to have a bank account anywhere. Imagine!
So I joint opened this with Monterey Credit Union, explaining initially how minimal it was to be used. Yet how critical.
The LIST of stupid mistakes they did, and never resolved! First they sent mail to a neighbour. Then they sent MY mail to the joint other address. Then they printed the checks with no address just a first name (unusable), and never sent them to me, just held onto them for FIVE MONTHS while I kept calling asking where were they? They never even apologized for that.
Then they kept progressivelly treating me with disdain and discrimination because they see my money is just disability.
The ruder they got, the more apt they tried to apply fines. I had to fight for accuracy, and prove over and again truth.
Next, the manager Glen promised to remove a fake credit card scam charges, and "forgot" to. I lost around two hundred because he failed that. Also, it caused my RENT to bounce, which the owner never believed was not deliberate, his bright idea was to cancel the check... Without informing ME! Can you believe that? I was given a move-out notice and did not get back my deposit.
THE ONE REASON for the bank account, was to pay the rent, and they loused that up.
I never ever got real checks. But paid for them. I never ever got them to acknowledge my actual valid mailing address. And I never got reimbursed the missing monies.
When I finally compained online because there was this phone girl who was so hostile and refused to transfer me to the bank branch. Lying that they cannot do that, when it has been done ten times before, for complaining, I got emailed that my account would be closed in thirty days.
Here is where it REALLY gets strange, I tried to get an appointment four times, with bank dispute resoution man, and he has his secretary say he is on vacation each time. I made up a name, and he took my call!!! LIARS
THEN to top off their other ineptitude. Two weeks before the account closed, they actually returned my government checks! And then wickedly bounced two checks to Mervyn's.
I was reported to the DA as a bad check writer!!! And for two YEARS they have refused, and ignored simply supplying me my own record of transactions, which proves to the DA I did not write bad check..
They write they have no address for me, and in person trying to collect same records told were there waiting... They had no knowledge of said. Not available.
There are so MANY illegalities and violations of Law with this pathetic problem-stirring little bank, I felt compelled to warn people DO NOT DO BUSINESS with such cons. Do not forget, they caused a disabled mom loss of home, and possible impending warrant for arrest.
I am filing in court, and I urge you to stay far away with such obvious cruel cons. Mailing private bank info to a neighbour??? Wow.
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