3/24/08 tried emailing an order for netdetective for 29.95. Consumer something said this was THE company to access needed information. Evidently in hind sight consumer co must be owned by netdetective/hd publishing. Order was a 'failed order'.
3/25/08 NOT to be outdone, called them and said 'failed order'? Damaris had no idea why. However she'd give me a 19.95 deal. So they deducted that amt from my acct/card. Yes, there's a 3 mo cancellation time with dollars to be returned any time in that time period if not pleased.
3/25/08 not pleased. Won't work on aol, which is what i have. Doesn't work on my computer using internet explorer as 'they' suggested either. I called back again and told them it IS a problem. Will try different acct at library on fast computer before i cancel.
Next couple of days; won't work very good at library on fast computer. Shut itself off and had to restart numerous times in short time i tried it.information was NOT AS MUCH as i'd already found free on internet!!!
In my mind, may try again. Give it a wk. Time goes on and NO WAY to give it any more energy...
4/2/08 called to cancel; an email has been sent. Print it out, complete it and mail it in. WHY i ask? We have to have your signature!? They didn't to deduct the dollars!?!? Checked. No email. Waited a few hrs. Called back and told the person. Oh. Our computer is updating. WELL, says I. HOW often does this happen, often? Thinking conveniently!? She says no. I ask just do what you said earlier this am. We will I'm told.
12 hrs later; NO email. I wrote an email to netdetective saying (using all nos i'd been given in title with CANCEL). This is NOT good customer service. Since they had taken the dollars out the minute i gave them the card info i expect the dollars to be put back in. Soon. I will contact my attorney and the state attorney general tomorrow.
Later 4/2/08 found address for state attorney general and emailed info to him.
4/8/08 email from person at state att general office. Download form, complete and send 2 copies to them.
4/9/08 checked bank acct; NO dollars put back in. Completed forms, made copies and mailed to state att general. Have copy for my attorney.
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