I was a customer of DTV for 4 years. Last year I received only half of the channels I paid for. A tech was sent out to me in June: two men without ID, truck or uniform, and with no English, who requested entry into my bedroom. They kicked my front door when I refused to allow them in. DTV could not track down the 2 men since they were subcontracted out through DTV. I live alone and was shaken. Still no service.
A second tech was dispatched, still no service on half the channels. Finally a third and final tech was dispatched in October and told me that the problem was a broken cable box that should have been replaced in June. DTV promised a refund for the 6 I paid for and did not receive service in Nov. In December they changed their mind. I wrote a letter to the corporate office with dates, times, places, ID numbers, names and so on.
This Friday past, 2/8/07, I called my bank on a whim and discovered DTV had debited my bank account for $350.00. I never ever ever gave them the account number, never on a direct bill pay, and never paid with the same credit card two months in a row. In essence, I never authorized it! How did they get the bank account number? My bank, Bank Atlantic, does not want to get involved, claiming it is a merchant dispute. I called the Better Business Bureau and was directed to complaint lines, but I need my money and I'm getting nowhere. I'm just sick over it. Thank you
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