My mortgage was with Ameriquest. Then Citi bought out my mortgage from them. I recently tried to refinance my loan by calling their refinance line. Each time I called, I got their answering machine and had to leave a message. After 2 months of this, my messages started getting angry and frustrated. When I purchased my mortgage from Ameriquest, my title company called and got the payout amount over the phone in just a few minutes. The papers were signed, and I was a homeowner. This time, with Citi, I found a buyer and the sale is due to close this week. My mortgage company faxed over all the documents, signed. Citi has a policy of waiting 7-10 working days before it can tell me how much I need to pay off this loan today??? Now everything is being held up by Citi, and they call me every day, repeatedly, asking me when I am going to make my next house payment??? 2 days before the closing date!!! This is the most ignorant argument I have ever had, next to arguing with a teenager. I hope Citi goes bankrupt too.
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