We moved with Echo Trans World in July from Los Angeles to southern Germany. On top of the paid contract prize Echo was money milking us from the day on our items were in the container, even broke points of our the contract with us. Echo Trans World is a company which is just constantly trying to get away with their incredible unscrupulous manners, because the number of people filing a lawsuit is smaller than the profit, Echo Trans World is making, esp. With private people getting fished by their promises. At the end we waited 11 1/2 weeks for our belongings. We are a family of 4 with two young boys, living on the bare floor for almost 3 months.
Echo Trans World has a partner in Rotterdam, and until now we tried to deal only with them. After being hold off for weeks by "Reliable Moving" they now insists, we have file our claims with Echo Trans World. Both groups are unbelievable - if insulting is part of their job, they are doing this part very good.
Here are some facts:
We had to pay the additional $550 after just 3 days, the container was still in the port of L.A. They tried to wrap us into the demurrage - roll over confusion, pointing out that we are German and have to believe their better knowledge. (Please see Jennifer's complaint for further information). Like Jennifer they took our belongings hostage and we were forced to pay.
Our contract included unwrapping and setting up the furnitures in our new home as well as the disposal of our used boxes and wrapping material. Echo Trans World's Partner, Reliable Moving, refused to do any of this, claiming this was not in THEIR contract with Echo Trans World.
Our belongings were reloaded onto trucks in Rotterdam by their partner, Echo never inform us that this could happen. We assumed the loaded container would arrive at our new home as it did when we had moved to the US. Otherwise we would always have purchased an insurance. Items got lost and damaged, as three full households were squeezed into into two smaller sized trucks. The "reliable" movers did not know what item belonged to which party with the result that we now have a huge box which owned by someone else. We told Reliable Movers about it and what is inside, but there appears to be no effort at all on their side to inform the true owners. We on the other hand, are still missing some boxes.
We are exploring our options to get compensation are very interested in coordinating our efforts with other victims of Echo Trans World.
Eva
Waldshut-Tiengen, Germany
Germany
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