When I received my November Qwest Phone Bill, I noticed a charge that I didn't recognize and did not authorize. The charge was from USBI on behalf of NORRISTOWN TELEPHONE. I called Qwest inquiring about the charge and they told me that it was a 3rd party company billing. They gave me a credit of the $15.43 and put a block on my account to block any 3rd party billing, they advised me to contact USBI and NORRISTOWN TELEPHONE. I called USBI they forwarded my call to NORRISTOWN TELEPHONE. When I spoke to Norristown Telephone they tried to tell me that that charges were legal and legit. I advised they that I am the only one on the phone bill and that I had not made or authorized any changes. They wanted to know if I knew a friend's e-mail address and then gave me her name. They claimed that they had received an e-mail from her. I advised them that she did not have authorization to make any changes to my phone. They then claimed again that the charges were legal and legit. I then told them that they had about 3 seconds to cancel the account or the next call would be to F.C.C. And to Oregon P.U.C. To discuss slamming. They then claimed to cancel the account, I requested a copy of the e-mail including all headers and was told that they couldn't provide me with it. I asked what day was the account created and was also told that they couldn't provide me with that info. They told me that I had to contact the corporate office for that info, I requested a phone number for the office and was refused, was told that the only way for me to contact them was by e-mail or postal mail box.
I e-mailed USBI about the charges and this is the response that I received:
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Subject: RE: USBI Billing Inquiry: NORRISTOWN TELEPHONE OR
CG Referred to Carrier
Date: Wed, 21 Nov 13:16: 36 -0600
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Thank you for your inquiry. USBI is in the business of aggregating billing records from a number of long distance providers and transmitting those records to the Local Exchange Carriers. USBI is not a long distance carrier and does not provide telecommunication services. The long distance company for which the charges were submitted is NORRISTOWN TELEPHONE. They handle their own customer service. Please contact them at their direct toll-free number, 1-800-245-6118. They will assist you further with your concern.
Thank you.
Carmen Garcia
Original Message
From: Tim Mead [mailto: [email protected]]
Sent: Wednesday, November 21 11:54 AM
To: [email protected]
Subject: USBI Billing Inquiry: 541-956-5769 NORRISTOWN TELEPHONE OR CG
Referred to Carrier
The following customer service inquiry was submitted for processing:
Bill Number:
Name on Bill:
Contact Name:
Contact Number:
Email:
Address:
Address2:
City:
State: OR
Zip Code:
Billing Date of Phone Bill: 11-13-07
Date Range of calls/charges in question: 11-09-07
Inquiries: I would like to get a copy of all info in regards of this
account. Please send me the sign-up info and all e-mails including all
header info. I am the only one authorized to make changes to 541-xxx-xxxx,
and I never signed up for your service.
Thank You
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