I had to drop out of Kaplan University last year. Several months later I was notified that I owed Kaplan money. Previous to this my adviser had asked me to ensure I didn't owe any money, which I'd already done, so getting a bill was confusing. I called my adviser several times and left messages, but didn't hear anything back. I talked to a few other people a Kaplan, but didn't get the information necessary to comprehend what was happening. Finally, I got transferred to Billing, and they explained that "Yes" you do owe the money, and they explained why. Apparently, when I quit in the middle of the quarter, the Financing I'd gotten was resended.
Later, while talking to the billing person, it was suggested that I apply for a City Bank Student Loan, which I did. A couple of days ago, I received a letter from the loan company telling me that the loan was denied because Kaplan said I was intelligible. Now they've taken me to a collection agency.
Why would they suggest I apply for a loan, then deny me? I tried to call Kaplan again, but wasn't forwarded to billing, only told that they would pass the message on.
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