I have purchased numerous items from rent a center and had gold member status when one of the items we were purchasing was stolen. I knew I would not be liable for the item because we had theft insurance on the item. They insisted i could not be released of liability but the item would be replaced. I continued to make normal payments on the other item we had in our possession and found out shortly that they would not apply the payments to anything other than the stolen item and if i didnt also pay for the furniture they would come and get it. They said i had to keep paying for the item that was no longer in my possession or i would be guilty of committing a class d felony. After paying more than a hundred dollars in payments to them since the theft of one item they still would not apply my payments to the property i still wished to purchase. Eventually i talked to someone who appologized for the horrible treatment i was receiving and he had not realized I had been such a good customer to them and he would apply all payments from date of theft to the property i still had and wipe out my obligation for the stolen item. The very next payment i gave was again applied only to the stolen item. Then began harrassing me and my daughter stating that they knew we were in possession of stolen property and demanded entry to my home. My daughter refused to let them in and they said they would be back with the cops in fifteen minutes. They never came of course but are continuing to try and pick up couches they say i have not paid for from my fifteen year old daughter who is home alone while i am out of state.
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