I have been a customer with charter for 2 years. About5 months ago I noticed my bill was inreased by a substantial amount. I called them and was told that packages were not available and that I would have to get into a new package that was being advertised. After negotiating with them seperatly my bottom line bill was not to be more than 85 plus tax.
They sent a very confusing bill that showed credits (still confusing for I believe that money is owed to me after paying the bill that was earlier sent -the credits ended up with a bottom line to what was agread upon.) the next folowing bill always showed as confusing and bottom line of 30.00 more. This happend to me 3 times within the past 5 months.
I don't appreciate the fact of being lied to over the phone by management (3times) so I cancelled my account. My account has always been in good standing with them never 30 late. My bill was paid to the time of disconnect. (tomorrow 8/09/07) they are very deceptive in their methods billings ect.
It seems to me after finding this site that I don't stand alone. I am still currently connected funny that I am using thier service to file a complaint against them. I would like to see a class action suit brought against these tyrants for unjust enrichment and wire fraud.
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