I've only had my account for two months, and Charter has already sent me a cut off notice - although I dont have a past due balance. They made me pay my first month of services in advance, so that should have covered my first bill and now they are ALREADY billing for next months service - with a notice that I could be disconnected if I dont pay a bill thats not even due yet!!!
This is crazy, and when I called customer service their representative said that they always bill in advance and I can disregard the disconnect notice - but he had no reason as to why my bill was DOUBLED even though they showed in their system that I had already paid to get started and even paid the first bill they sent.
Sounds like a BIG MESS and further research online revealed SEVERAL similar complaints... Maybe thats why they are in bankruptcy now - people dont like being cheated and dont stay long with companies who knowingly RIP THEM OFF!
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