I have tried honorably to rectify this situation. I have e-mailed several times, and have tried calling, to no avail. This company uses the guise as a "discount" program for veterans, to (in my opinion) steal their money.
I received an email from a friend, who was trying to help her brother, save some money. I checked into the program, and found no fees anywhere. I kept investigating the web site, and finally started the sign up process to get any fee information.
After I had entered my debit card number, I found out the fee was 59.95. Before submitting, I backed out of the site. I repeat, I did not hit the submit button. Only later, did I realize that 59.95 was taken from my bank account.
I immediately called the company, and emailed them about the problem. I received a "generic" letter from the CEO. I was informed that vetadvantage would look into the problem, and would take care of it.
I feel this company should be looked into severly by whichever authority, and shut down. The "powers that be" should be locked up, and never allowed to roam the streets again.
David
Naperville, Illinois
U.S.A.
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