I was billed an unauthorized amount on my April telephone bill, Southwestern Bell. I was obvious curious and called the toll free number but no luck with a person answering. I called and disputed the charges with my phone company. Along with that charge was an additional charge for a different amount from another business named, Enhanced Services.
I researched both business names with the Federal Trade Commission and the Better Business Bureau and could not find an obviuos link between the two business names or subsibaries but it cannot be a coincidence that these two charges are billed on the same monthly billing for nearly identical claims, telephone billing services. I have read reports on several claims as to what the charges are for coming from customer service reps at the business toll numbers.
For example, web page service, phone services, prepaid phone cards, and so on but it is an absolute scam that has been occuring for over 10 years. There are documented reports against both businesses and/or other tradenames used on the FTC and BBB web sites. There are class action suits filed and won for the same exact crime that was done to me last month. I have submitted formal complaints to the Federal Trade Commission and the BBB for the states that I could find linked to the core operation names.
There is really no further action that I know to take and I am so frustrated. I have emailed the businesses and I intend to continue to call the local numbers listed in the yellow pages until I can get some sort of resolve. Please forward a complaint to both or one of the business web sites that can do a formal investigation.
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