On March 8, I received a phone call from Gus from Lead To Realty, informing me I had completed an email survey. He was calling to sell me real estate leads. We dicussed my answers from the survey. He asked me what was most important for me as it pertained to a lead company. I told him, no minimum requirements. He stated several times, that I could purchase one (1) lead from Lead To Realty.
I specifically asked him how was the lead information verified and if their system was setup to only send me potential homebuyers that were purchasing over $200,000 in the counties I designated. He stated yes. He then informed me that since someone had contacted me last year regarding the service, he would honor the last year price of $29.95 and I would be charged $29.95 for my one lead.
I subsequently received a total of 5 leads that evening. I contacted the company on the morning of March 9,07 and informed them that I had received additional leads even though I only purchased 1 lead. Customer service informed me that, was not possible since they had a 5 lead minimum. I told them that I had no knowledge of a 5 lead minimum and that the sales person had sold me 1 lead for $29.95 My transaction was done completely over the phone. I then informed them that their salesperson had committed fraud and had at no time mentioned a 5 lead minimum.
I was subsequently charged $39.95 five times, as 5 separate transactions. $199.75 is the total, at no point and time did I ever discuss or authorize a transaction of $199.75.
The one lead I called on, was not what I asked for. I was told that my one lead would be for a buyer in the price range of $200,000 The buyer was only in the price range of $130,000.
Had the sales person mentioned a charge of $199.75 I would have never purchased their service. They are now saying it was a miscommunication between myself and the salesperson. There was no miscommunication. I know what I purchased and what the salesperson offered to me. The sales person (Gus) told me that I was purchasing one (1) lead and I would only be charged a one time fee of $29.95. I made him repeat everything back to me. This was not a miscommunication. This fraud was done intentionally.
The sales person knew he was committing fraud. Gus you are a thief and you deserve to be in prison. Once the company has your credit card information, they just charge whatever they want. Their custome service is a joke. I was told that I would receive an email confirmation of my transaction. I did receive an email telling me to log into thier website. Seeing as how, I conducted this transaction over the phone, I did not have a website account. I am 100% sure that Gus didn't want me to go to the website until he had stolen my money.
Once the company has stolen your money out of your account, they attempt to tell you that it was a miscommunication. The company is now refusing to refund me my money.
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