I realize that our credit isn't the best in standings, but I don't believe we should fall victims to being taken advantage of by incredible billing policies. For several months we have not recieved a bill. Upon realizing we may be late on the payment, have called to ask why we haven't gotten a payment and the response I received was that Seawest Financial is dealing with a 3rd party billing and have mistakenly not sent out the monthly statements.
We didn't want to be late with our payment and were instructed to do the pay by phone method quite a few times and have had to pay Bank fee's from our bank to do this just so it wouldn't be late. I think it is poor business to do this and make customers responsible for their mistakes.
In other instances I was transfered to another Seawest Financial employee and heard the voices of the employee's child/children in the background and was hung up on when I was trying to get my account straightened out. On the very day of the payments due date, Seawest Financial will call my husband at work SEVERAL times asking if it has been sent out, there is no grace period? Considering the circumstances with their billing mix-ups, is there no sympathy for the consumer? Why is it that when they call at our home they can't leave a message, my caller ID box shows them calling and they will not leave a message? VERY UNPROFESSIONAL if you ask me!
Kimberly
Running Springs, California
0 comments