On August 30 my husband and I took our 2001 Dodge Stratus R/T to Cottman Transmission in Killeen, Tx. We informed the manager on duty whose name is Bo that our transmission was slipping. He performed the 21 plus free transmission inspection and stated there was a little bit of metal in the transmission fluid but that was normal due to the mileage on the car. He said all we would need to have done was the transguard service. We paid $120.00 cash. All he gave us was a receipt in which he typed up on word.
Within 24 hours of having the transmission serviced my husband was driving down the road and the transmission went out. I contacted Bo immediately after and informed him of what happened and asked for the original work order on the car. He stated they did not do one since we paid cash and he gave us a $20.00 discount. I asked him for his reasoning behind that and he said it was so their cooperate office would not receive the invoice. When I explained what exactly happened to the car he said the transguard service may have expidited the transmission going out.in turn I asked for my money back but I was informed he would not do it but in turn would take that money off any work that needed to be done. I refused to bring my car back to him.
After spending $250.00 to have the transmission pulled at another transmission shop we found the transmission fluid was never replaced during the service from Cottman. What ended up happening was a small piece of metal went through the filter and destroyed the pump. The car needed a complete over haul on the transmission which totalled up to $2200.00, not including the towing and pulling the transmission.
The day I found out what had happened I contacted Cottman Cooperate office and was speaking to a Mr. Millili. I asked for my $120.00 back plus half the cost to repair the transmission. At first he was helpful but now he won't respond back to me.
Please do not take your car there, they will rip you off and then try to get more money out of you. All I want is justice!!!
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