In May I, opened a web store with Global Net Warehouse. The company promised an advertising coach which is included in the $399.00 that was spent to open the store that had 10,000 products. After opening the store, the company set me up with an advertising coach, David Green, who was working on putting together an advertising proposal in the amount of $6,500 for my store OutletCraze.com. The coach told my wife that they needed our account information to be put on the proposal and that when the proposal and authorization letter was signed by us they would then draft out the money for a year of advertisement costs. She gave them our account information over the phone after they assured her that the money would not be drafted until we signed the authorization form that was being faxed over with the proposal.
After I received the proposal I never signed the authorization form but tried to get in touch with the coach to ask questions about the proposal, in which my call was never returned. Three days later $6,500 was drafted from my bank account, unauthorized. When I tried to call the company and speak to my coach about this manner I was told that the coach was out sick with food poisoning.
Customer service manager, Steve Lawrence said that they didn't know about the $6,500 dollars and I would have to speak to my coach, who was out sick. Two days later I called back and then I was told that the coach was bit by a Brown Recluse Spider and would be facing surgery that week. At this point I knew the company was lying and demanded $6,500 to be immediately sent back to me, they refused, the customer service manager claimed that the authorization was signed and I was stuck in a 1 year contract with advertising. When I asked to speak to another manager I was refused. I was refused the names of any other managers, my refund, and was told to stop calling, and hung up on - on several occasions. I closed the bank account it was drafted out of to make sure they couldn't take anything more.
After Three weeks of phone calls, the General Manager, Michael Allen, finally called and I was told I would receive a refund for the amount $6,500. From there I was told to speak to the General Manager Shaun Michaels. Shaun promised a refund within 30 days. Since June, I still have not received my refund. I was finally given the General Managers phone number and have spoken to them in regards to the refund.
The Assistant general manager promised a refund within 30 days. It was never received. Then after calling several times I spoke to the customer service manager again and taped the phone call with the manager stating it would take 10? 14 more days for the refund, this was July 5th. The refund was never received. When I called back I was told to stop calling and harassing the company and to just wait.
A couple of days later the company had someone to call and promise that the money had been sent out by mail and that the tracking number would be available within 2 days. When I called in for the tracking number, know one could give one to me. Since then, no one in the company will return my messages and no one will give a status or confirmation of it being sent out.
I was told by the Assistant General Manager to speak to the accounting department, I was told by the customer service manager that he would not let me speak to the accounting department for any reason.
2 days later we then were put on the phone with someone who said they were in the accounting department and told us that they have been trying to send the money back to the account it was taken out of (that we closed) and claims that the money keeps being sent back to the company and it cost them $350.00 every time they try to send it. According to this person they have tried to send it 5x. All of this and we were originally told that it was being sent by mail and that there should've been a tracking number.
To this day the company still has not returned our refund; in addition the company has cancelled our web store Outletcraze.com with no prior warning, even though the $399.00 was a signed contract for 1 year.
We have notified the Better Business Bureau and also the Federal Trades Commission, and several nation wide and local news papers and news stations.
Please be aware of this company and other companies that are running similar scams. Please check the Better Business Bureau before paying any company or even giving them an account number. And please spread the word the Global Net Warhouse is a big scam. Please be aware that the owners of this company also own Atlas Marketing LLC, ADRIATIC SERVICES LLC, and Web Cash Advantage.
0 comments