This company was advised fifteen minutes after the authorization that the authorization on my card had been made by my fourteen year-old son. I attempted to notify them through their phony email address ([email protected]) which they do not respond to, and their phony voicemail box (909-930-3060) which they do not respond to either, I finally got through to someone after finding a toll-free sales number and was told it wasn't their responsibility if my card was used without my permission even if I did let them know less than 15 minutes later. I cancelled my card that day and they have been trying to charge my account ever since March 6, the initial authorization was made on March 2.
A woman named Diane was the rudest erson I have ever had the misfortune of having to speak with and basically told me that it was too bad they were going to charge me whether I had authorized it or not. When I asked what their responsibility was, she replied nothing, when I asked in what type of time frame they were supposed to respond to voicemail and email she had no response. She did tell me that my voicemail and email cancellations did not constitiue cancellations, stating the only way to cancel was to wait until Nova Pointe returned my calls and emails. Amazing. I was so sickened by this obvious scam and attempt at a shakedown. This company should have it's assests frozen and be subject to a class action suit for fraud. What they are doing is inexcusable, if a consumer attempts to cancel a contract within 24 business hours, that should be honored, if a consumer attempts to cancel a contract prior to shipping, it should be honored.
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