Fortuna advertised this used item as "tested" & "product works fine". I bid in good faith and paid in good faith. Payment was made on 11/3/05. Fortuna rewarded my good faith actions by sending me a worthless item. The item arrived via USPS. They violated ebay seller requirements by misrepresenting the item. Email contact was made to complain and I had to then contact them by phone for a return authorization. The item was returned on 11/21/05 and a replacement promised. No replacement came. My requests for a refund were steadfastly denied. I have neither my money nor the item.
They wanted to hold me to the bid as being a legal and binding obligation on my part but they ignored the fact that they obtained my money by falsely advertising the item. I feel that this act of deception does not allow them to bind me to the bid or any of their policies. The smooth running of ebay depends on the honesty of both the buyer and the seller. This is a dishonest seller who should not be allowed on ebay.
I attempted to use the ebay dispute resolution route to bring this matter to a close. Fortuna stonewalled and stalled by continuously asking for unnecessary information. Apparently they knew that if they stalled long enough the dispute would time out. This use of the dispute process is contrary to its purpose. If the company is not operating in good faith, no dispute process will bring about a satisfactory conclusion to a defrauded customer.in order to emphasize the failure of the dispute process I closed the ebay dispute with another explanation of how they took my money and gave me nothing in return.
For all I know, they are selling and reselling this worthless item over and over again to collect the shipping and handling charges.
Stay away from this company!!!
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