I once was disgusted, pissed, and genuinely upset. I also thought that I was the only one, but as I have seen here and numerous other websites... That is absolutely not the case. At first I felt that I had nowhere to turn, I was isolated and that no one would believe me or care about my far fetched story about a company as discraceful as MCI WorldCon... I mean WorldCoM wireless. But... Now I understand completely as others will too. Are we all just making this stuff up? Do we all have nothing better to do in our busy lives but to sit here and dream up ways to add stress and anxiety into our lives? Trust me, I am not that good of a writer, and I do not have that kind of time. The answer to both questions is obviously NO. The other answer however makes perfect sense now to me. There is no need to fly off the handle once you realize what is going on. This my friends is a giant web of disception, lies, cheating, scams, run-arounds, incompitence, fraud, tire out the customer, tire out the customer, tire out the customer, until they break down and pay for service that they never recieved to protect their credit rating... And we all got caught in it. Sound Familiar. Look at it this way, if they only get half of us to pay, I'm quite sure that is in the millions of dollars. There is an upside to this for us however, you cannot posssibly sustain long term growth by ripping people off constantly. That will eventually run it's course and they will go out of business.
MCI WorldCoN was worth over $100 billion in 1998 and are now currently worth around $8 billion at the time of this letter. These jackasses have managed to lose over $92 billion dollars in 4 years. We are no secret as to why that is. If you do not buy this, continue to check your local paper. Every week or so they are one of the top losers for the week with there stock. I have done my homework on these bastards and I feel confident that these zeros have a shelf life that is about to expire shortly.
Oh yeah... My story... I decided like an ass to accept a telephone solicitation from them (because I had them as my long distance carrier and thought that they were reputable) for a simple plan of $19.99 a month and 40 free minutes a month for strictly an emergency plan for the car. Let me make a long story short... (if that is possible)
1. They sent me a defective phone.
2. They sent it to me with a long distance area code so as I
turned the phone on, I was receiving long distance and
roaming charges.
3. I never activated the account because of that reason.
(I was told and it stated in my contract which I still
have a copy of that to activate the contract I was to make
my first phone call which "shows aceptance of the
contract)
4. I tried to have the number changed to a local # which
they said would take effect. It never did. I tried 4
times with customer service on hold 30 min. Each time.
I was told to wait 48-72hrs each time and the phone would
work. It didn't... Ever.
5. I said to them after the 4th and final time that I wanted
to return the phone and that I had enough. They first
told me that I would have to pay a $200.00 deactivation
fee for getting out of a contract on a phone that I had
30 days to look over with "No Obligation", was sent to
me with the wrong long distance area code, and was never
activated. I asked why I would have to pay a deactivation
fee on a phone that was NEVER activated? It was their
incompitence that this piece of junk was never activated and
they wanted to charge me. Finally after arguing with a
supervisor and dealing with at least 10 people, they agreed
to send me the shipping labels that I was to have within
7 days. I got them in 21 days after calling them 2 more
times.
6. I sent the phone back the next day to avoid any delay.
7. I was sent notices saying that I was to receive a total
of three bills but to only pay the last which was the
grand total. Were they kidding? I ordered the phone in
July and this was now December. I had never even had a
phone that worked for one call.
8. I called again and was put on hold again and was told by
the 15th half-witted customer service moron (after holding
for 30 minutes of course) that he was going to zero out
my account balance and the reason it had not gone through
was because I never received a cancel confirmation #.
He gave me the number. Like an ass, I thought this was
over.
9. Three weeks later I received the first 2 of three bills.
I was not to pay them though because the third bill was on
it's way. I was outraged and called again.
10. I spoke to another of their superior staff and she said
that they had never received the phone. I said what???
I had just spoken to a customer service person 3 weeks prior
and was told my account was zero'd out and given a cancel
confirmation #. She didn't accept that. She said that I
needed to give her the tracking # from the shipped package.
Keep in mind I sent it back in the summer (August) and this
was December 21st. I was ready to black out at this point.
My blood pressure was nearing the blowout point. I asked her
why she didn't have that info since they sent me the
shipping labels with the bar codes on them for tracking
packages and everything. I mean they are a billion dollar
outfit. I mean I am supposed to do their jobs for them?
Didn't they have a shipping department? She said that all
they did was send out labels, they didn't know anything else.
That's funny, I guess they just grow on trees they have out
back and when they ripen, they get their goons to go pick
them off and send them out. Silly me.
11. Time to play games. I figured, hey, everytime I call I get
a different answer anyway so why not call back. So I did.
I did not mention anything about the tracking # this time
to my new "sharp" customer service rep. So... I told her
the whole story all over again for about the 16th time now.
She put me on hold for 5 minutes (I'm sure she had to
finish eating her doughnut) and came back and said... You are
right sir I do see the cancel confirmation # but it was never
put in the system. No... Your Kidding me??? I really find
that hard to believe with the superior service that I have
received so far up to this point! So she said that she was
giving me another cancel confirmation #. Gee... Wasn't I
lucky!
12. I currently have a bill that states that I am now under 2
different plans, (one for $19.99 a month for the original
long distance area code they sent, and the other for $39.99
a month for the local # they tried unsuccessfully to switch
my phone to), for 2 different states, with 2 different area
codes, for 2 different phones. How's that for integrity.
Here is the moral of the story and this is their deal. Tire out the customer and extort their money. Simple as that. They will not let you cancel. They know most people will not want to ruin their good credit, so they will eventually pay. Do not do it. You can contact any one of the credit agencies and put a fraud alert on your credit rating to show any potential creditors that this is being investigated. (The only deal with this is that you have to wait for them to attach something to your credit first). I personally have tape recorded conversations, customer service rep names and ext. #'s (although I here they all use fake names), and dates and times of when I talked to these frauds. This adds a history to your problem and shows some integrity on your part. The real question that I have is how in the hell, with all of us going through this over and over again, are these people legally allowed to stay in business. They are blatent con-artists! Don't get frustrated. Contact your local Attorney General, and please contact the FCC to file a complaint. They have tirty days to respond. The FCC will give them about 4-6 weeks because of mailing delays to contact you back. I am currently waiting to hear from them. I sent them an 8-page letter explaining my story in detail. If they do not contact me back, the FCC will take the next step on my behalf with my claim #. Contact the FCC and get a claim # for yourself so you have a record of trying to straighten out your mess with these bastards and the FCC has record after record of complaints. Keep the Faith... All of you, and Don't give up!
Jeff
Newark, Delaware
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