I started my wireless service because I was having surgery and needed a way to be contacted during the month or so of recovery. I made a call (using the cell phone) from my home and it worked just fine. That was one of the few times it worked. When I returned home for a few days, I finally got hold of a worldcom rep.
She told me to take the back off the phone, take out the battery, put the battery back in, and put the back on again.
I did and it worked. However, I had to do this often. I would leave it charging, and when I took it off the charger, again the battery had to be removed, etc.
I have been trying to reach customer service since November.
I have received calls about paying my bill—I paid the bill at first—they told me to call customer service. I have NEVER reached customer service. I estimate that I have spent 40 hours on hold, wainting for a live person to answer. Eventually, a recording will come on saying that they "are experiencing an exceptional number of calls and I should call back at another time.
Then I am switched back to the "automated system." Today—after having my cell phone service suspended, I spent 30 minutes on hold—finally got a person—she told me I'd have to talk with customer service, and she gave me a "direct line" to use so I wouldn't have to wait so long. I only had to wait 5 minutes. However, this person was absolutely no help. She said that since my service had been suspended, she could not do an equipment check.
She said I would have to call "Accounts Services" (who had told me I needed to talk with Customer Service). I called them back and got the same recording and was sent back to the automated system. I have decided it is attorney time. The bill I received dated February 12 said that if I did not pay the bill that my service would be terminated in 15 days—and if my account was "deactivated", I would be assessed an "early termination penalty"—in other words, I would be assessed the balance of my one year contract. This of course, if not paid, would affect my credit rating. It said to contact them immediately—which I did—which was a waste of an hour's time.
I tried to locate Worldcom Wireless Customer Service online, to no avail—then found this "ripoff report." I originally changed from my other wireless service to this one, because it was under the umbrella of MCI—with whom I have long distance and local toll service. I am going to drop anything remotely related to Worldcom Wireless and contact an attorney. Thanx for letting me vent!
Ina
Norman, Oklahoma
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