I contacted this company for a 32" LCD TV w / dvd player including surround sound. Was told a $130 deposit was needed before the system would/could be sent along w / completed documents. Shortly after the deposit was withdrawn from my account and the papers were NOT received. I then contacted the company and inquired about the documents I was to receive, and was told I should have received them by now, and my expected delivery date was 08.03.05.
After the 2nd inquiry about the papers (days after my original delivery date), did they finally arrive. I then completed and returned the documents w / copies of my drivers license, most recent paystub and a voided check.
I then called to check the status of my delivery... I was given a delivery date of 08.12.05. On 08.08.05 I called again to confirm 08.12.05 as my definite delivery date. At this time I was told the product could arrive 2 business days before or 2 bus days after the delivery date stated.
Needless to say I still do NOT have my television. Now everytime I call the 888# I can NEVER speak to anyone. You press 1 for customer service and you either get disconnected or the recording tells you they are waiting for the manufacturer to send the product to them so they could deliver it to you. Or you press 0 for the operator and then you're directed to the same recording or are disconnected. Or to top it off... You're placed on hold by the automated system for hours... I've fallen asleep while on hold and have awaken 2 hours later and still I was on hold. I will be disputing this with my bank, I do not have $1.00 to throw away let alone $130.00.
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