I have had a business PayPal account for about 4 years now. I had several money transfers with PayPal with no problem.
I used PayPal to accept payment for goods/services. The customer changed his mind after he had already sent a payment through, so we refunded his money on the spot.
He then contacted PayPal and complained. They in turn froze my account. They then returned all monies to the client (which I had already done). PayPal ended up returning all monies to this client (every single transaction this client and I had), even though he only asked for a refund on this one charge.
I ended up being held accountable for fees that I did not incur. Also, they requested a bill that could state I am who I say I am, by faxing it to them. So I called PayPal twice and spoke to a rep. The rep again stated they need an explanation of what I do with my PayPal account (remember, I have never had any problems or issues with PP before this).
PayPal has sent me numerous emails to "update" info or "send proof" of who I am and to pay the now-negative account up to date. (It had never had a negative balance until they removed all funds from my account.) I am furious since I am not inclined to fraud or interested in trying it. It seems I have been victimized myself. This World Trade Center plane thing has too many people doubting Americans too easily.
We are all victimized by big companies. This makes me not want to do any business with PayPal again.
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