(this was the first letter to the BBB.)
I requested to participate in the Drive Auto Pay plan. Accoridng to their website the auto pay was established on 3/1/07. I contacted customer service on 3/16/07 to ensure that the auto pay would be taking my payment. I was informed that I was not set up for auto pay and was forced to make a payment via phone. (confirmation #1439423) A representative from their collections department at extension 1570 by the name of Avery handled this payment and stated that if any problems arose to call and ask for her extension. On 3/20/07 two payments in the amount of $544.38 each were taken from my checking account. I called customer service, attempted to be transferred to Avery @ extension 1570 and was told that they could not transfer calls regardless of the situation. The first representative that I spoke with told me that she was a manager and that it was my fault that two payments had been made and then I was hung up on. I called back and spoke to several other people when finally another customer service manager (foreign name - not understood) advised me to fax a copy of my bank statement to 1-800-417-0510 so that they knew for sure that two payments were in fact taken from my account while the entire time and every representative that I spoke was already informing me that two payments had been made. I was informed that once they received my fax (which is not to be directed to anyone specifically), and the account is reviewed that the extra $544.38 payment will be returned to my account within 24 hours of completion of the review. I was not given any length of time that the review would take and was told that I would not be notified as to when the monies would be returned to my account. This is a large sum of money to have to live without when there are children, groceries, additional bills that need to be taken care of while they are "reviewing" my account which they already know has received two payments on 3/20/07 when there should have only been one payment taken from my account.
(this is the second letter to the BBB)
I issued a stop payment for one of the $544.38 amounts deducted from my bank account. The fee for this was $20.00. I spoke with Drive Financial at approximately 6:30pm 3/20/07 and informed them of the stop payment. I was told that I did not have to spend my hard earned money to issue that stop payment as they were now ready to correct their mistake. They were, however, not interested in crediting me the $20.00 I had to spend to fix their problem. It is a rather irrational request for them to return my $20.00 but I would certainly appreciate their business receiving a full investigation. Thank you for your time.
(this is the third letter to the BBB)
I spoke to a representative from Drive Financial at approximately 6:30 pm on 3/20/07. I informed this person that I had gone ahead and issued a stop payment for the payment in question and that this process cost me an additional $20.00. I was informed at this point that they were more than willing to refund the money immediatly, but since I had already issued the stop payment that would not be neccesary. The representative asked if there was anything else that they could do since I had fixed the payment problem on my own. I informed him that I wanted the $20.00 credited to my account or returned to me. He stated that this was something that he could not do unless I had outstanding fees on my account. Because this was only my second payment to this company and both payments have been in full and on time there were no fees to credit to my account. I told him that he could not do anything to help me because he chose not to and ended the phone call. After checking with my bank I have found out that both of the payments for $544.38 were returned to my account. That means that the payment that I issued the stop payment on was returned as well as the payment that Drive Financial was supposed to receive. I will not be held responsible for them returning the payment. If there are any fees or any repercussions because of them messing up yet again, I will not pay them and I will fight them for every cent. The highest person in their company needs to contact me to receive the payment that they returned before April 17 (this person needs to speak clear English in order to handle the matter without a language barrier) or I will take it as fact that they returned the payment as an attempt to rectify good standing with me as their customer.
(this is the generic response from Josh Miller)
We would like to express our apologies for any inconvenience this matter may have caused. Our records reflect that the payment was refunded to Mr. Yocum on 03/20/07.
(what a typical corporate answer)
Here is the information for some people who would like the information for Josh Miller. If everyone calls him directly maybe something will happen. If nothing happens, i hope this company goes down like Enron. I would laugh the entire time while watching the trial.
NAME: Drive Financial Services
BBB member: yes
CONTACT: Mr. Joshua Miller
ADDRESS: 8585 N Stemmons Frwy Suite 1100
Dallas, TX 75247
Phone: 214 634-1110
Fax: 800 417-0251
Website: www.drivefinancial.com
Jason
Chillicothe, Ohio
U.S.A.
0 comments