I orignanally was dealing w / Bear Country Vacations, servicing out of Toronto. The customer service & responses were friendly, but not exactly correct or effecient. When the company was moved (bought out) by Patricia, the nightmare began. I literally had to dig up original paperwork & paid reciepts to prove I paid the original itinerary fees. I was told over & over by rude emails that I was wrong. I had never paid Bear Country a penny.
About 10 emails & faxes later, I was proven to be right. The itinerary department, not sales, or owner Patricia provided me with the information, proving & acknowledging the proof was in their hands/files all along. It has been nothing but a runaround since 11/04. I have recieved nothing but rude & ignorate responses regarding my acct #3509. They have sent me an itinerary the end of April, for travel & $1600 (approx) due asap.
I wouldn't trust a trip to the corner store set up by Patricia or Bear Country. I will be asking them for a refund, and can guarantee a fight from them. I have every correspondence & original e-bay/paypal info back to 3/25/03 until today, 5/8/05.
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